Listen now: http://www.voiceamerica.com/episode/77721/is-the-way-we-watch-movies-about-to-undergo-a-huge-transformation
SHOW TITLE: Is the Way we Watch Movies About to Undergo a Huge Transformation
My guest today is Ron Kaufman, world’s leading authority on customer service, author of 14 books, whose new book ‘Uplifting Service’ is a sensation. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service. He has been featured in The Wall Street Journal, The New York Times, and USA Today.