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SHOW TITLE: Awesome Customer Service is Very Smart Business. What too Many Senior Executives Just Don’t Get – at Their Own Peril.
Interview with Steven Bradbury who created history when he won Australia’s first ever Winter Olympic Gold Medal. A race accident in 1994 led him to being impaled on a rival’s stake, creating a cut in his leg, so extensive he lost 4 litres of blood and required 111 stitches. A training mishap in the year 20000 broke his neck. After 6 weeks in a halo brace Bradbury again fought his way back, and 18 months later that same neck was supporting an Olympic Gold medal.