Listen now:
http://www.voiceamerica.com/episode/65890/keeping-tabs-on-your-competitors
SHOW TITLE: Keeping Tabs on Your Competitors
My guest today is John Tschohl, called the “guru of customer service” by USA Today, Time and Entrepreneur Magazines. Author of six best selling books, an internationally recognized service strategist and president of the Service Quality Institute, the global leader in customer service.