One of the most popular elements of my presentation at the India Retail Forum last week was my segment about…
I find in my travels that many agencies are simply out of touch with the huge changes that are taking…
CEO’s who don’t believe in investing in either staff training, customer service or social media, should really think again. As…
I uncovered an interesting article from a guy who had a small business and he listed the top five things…
There is no question that the Internet and social media is the greatest boon to communication in history. But before…
I appreciate that all of the different social platforms and the different demographics that they attract can be daunting, even…
The family advocacy organization, Common Sense Media released the results of a survey during the week that showed that 38%…
If you take into account the diminishing numbers for cable and network television, the huge nightly Facebook usage, Netflix winning…
A major challenge facing many businesses, both small and large is how to make a great employee, a supervisor, manager,…
Customer service has always been critical to the success of business, irrespective of what industry you’re in. Research by a…